GateWay at River City

Positive Reviews:

• Some residents describe Gateway as a home away from home, appreciating the friendly and helpful staff, good food, and housekeeping services.
• Many residents have formed strong bonds with both staff and fellow residents, finding a sense of family and community.
• There are reports of improvements and efforts by the administration to enhance communication and make positive changes.
• Activities and the activity director receive high praise, contributing to a vibrant community life.
• Some staff members express pride in their work and enjoy the clean environment and the friendly, supportive atmosphere.

Negative Reviews:

• Several complaints about management, including issues with cleanliness, food quality, and staff behavior.
• Reports of bed bugs, theft, and inadequate response times for emergency assistance raise concerns about resident safety and comfort.
• Some residents express dissatisfaction with the turnover of dietary and other staff, leading to inconsistent service and care.
• Concerns about the facility not adhering to special dietary needs despite doctor's orders, and limited transportation options for appointments.
• Complaints about smoking policies not being enforced, and non-smokers feeling their rights are ignored.

Mixed Reviews:

• While some residents feel very satisfied and have lived happily for years, others are actively looking to move due to various issues.
• There are mixed feelings about the level of care and service provided, with some residents noting significant improvements and others experiencing ongoing problems.