Gateway at River City

Positive Feedback:

• Many residents feel at home and are very satisfied with their stay, highlighting the friendly and helpful staff, good food, and housekeeping services.
• Some residents appreciate the sense of community and pride in being part of the Gateway family, mentioning good relationships with both staff and fellow residents.
• There are positive remarks about the activities available and the efforts of the activity directors.
• Efforts by the administration to improve communication and make positive changes have been noted and appreciated.
• Some reviews highlight the cleanliness of the facilities and the helpfulness of the management and maintenance staff.

Negative Feedback:

• Several reviews mention issues with cleanliness, including bed bugs, and concerns about theft and safety.
• Complaints about the quality of food and the lack of management oversight in the kitchen have been raised.
• There are concerns about the adequacy of medical and psychiatric services, with some services promised not being available.
• Some residents have experienced long wait times for assistance from CNAs and have noted a high turnover of dietary and other staff.
• Issues with special diets not being accommodated and problems with smoking regulations not being enforced have been mentioned.
• A few reviews express dissatisfaction with the management and the overall living conditions.

Mixed Feedback:

• While some residents have noted improvements and express happiness with their living situation, others are actively looking to move due to various concerns.
• The community seems divided on the quality of life at Gateway, with experiences varying greatly among residents.