Gardens Of Venice

Negative Reviews:

• Leadership and professionalism are lacking, affecting staff performance.
• Staff often preoccupied with cell phones, appearing inconvenienced by requests.
• Archaic paperwork processes and unclear fee structure leading to surprises.
• Poor communication, including misinformation about received documents.
• Allegations of unfair treatment towards employees, including dismissal based on health conditions.
• Customer service issues, including staff being dismissive and not returning calls.
• Reports of zero compassion from employees and rudeness over the phone.

Positive Reviews:

• Some staff members are described as nice and caring.
• Residents enjoy the facility, describing it as a great and beautiful place to live.
• High praise for the supportive office staff and administrator during the admissions process.
• Direct care and maintenance staff treat residents with great respect.
• Residents engage in charitable activities, contributing to a sense of community.
• Food quality is highly rated by residents.
• Overall atmosphere is welcoming, with staff being considerate and kind.
• Facility cleanliness and staff attentiveness are commended.
• Residents make new friends, enjoy activities, and feel at home.
• Family members feel confident in the care provided to their loved ones.