Gardens at Lititz

Reviews of the senior living facility present a mixed picture, with some highlighting positive experiences and others detailing serious concerns.

• Several reviewers praised the therapy staff, describing them as "top notch" and the physical therapy department as "the best." The nursing and therapy staff were frequently mentioned as "awesome," "extremely caring," "friendly," and "helpful."
• Positive comments were also made about the facility's cleanliness, the quality of the food, and the availability of activities. It was noted that rooms are single occupancy, providing privacy for residents.
• However, there were significant criticisms regarding the management and overall care quality. Concerns included poor treatment of residents, high staff turnover, lack of outdoor activities for residents, and inadequate communication and documentation for resident care.
• Specific complaints detailed residents being left unattended, the facility being dirty and smelling of urine, and serious allegations of neglect leading to hospitalizations and, in one case, a resident's death.
• Some reviewers expressed dissatisfaction with the management, describing them as "awful," "temperamental," and accused them of breaking HIPAA laws and being dishonest.
• There were also mentions of the facility undergoing a name change due to a "terrible reputation" and being under new ownership, with improvements noted in cleanliness and the provision of private rooms and baths.

In summary, while some aspects of the facility, particularly its therapy and some of its staff, were highly regarded, serious concerns about management practices, resident care, and facility conditions were raised. Prospective residents and their families may want to consider these reviews carefully.