Garden Terrace At Houston

Summary of Reviews:

• Several reviews report significant issues with nursing management availability, food services, and overall care quality, noting a decline from previous years.
• Incidents of neglect, particularly for patients with dementia who cannot advocate for themselves, have been mentioned.
• Complaints about the facility not honoring promises of private rooms and concerns over noise and staffing levels.
• Many reviewers express frustration with misinformation, lack of communication, and perceived indifference from staff and management.
• There are alarming reports of serious mishandling of patient transfers, including a patient being taken to the wrong hospital with no personal belongings.
• Concerns about patient hygiene, with reports of unattended bedsores and inadequate bathing.
• Some reviewers feel that the administration is unresponsive and unhelpful in addressing concerns.
• Visitors report difficulties with facility access and a lack of courtesy from some staff members.
• Issues with patient care, including delayed medication administration and inadequate response to patient needs, are highlighted.
• However, there are positive comments about the professionalism, friendliness, and effectiveness of the rehab team and some staff members.
• Some reviewers recommend the facility based on their personal experiences of care and rehabilitation.

Overall, while there are a few positive reviews, the majority express serious concerns about the quality of care, staff responsiveness, and management practices at the facility.