Galleria Woods Skilled Nursing Facility

Positive Feedback:

• Many reviewers find the facility to be excellent, with a high level of care and impressive staff.
• Staff, including front desk personnel, are often described as warm, welcoming, kind, polite, personable, and professional.
• The facility is praised for its cleanliness and the quality of its food and service.
• Residents and visitors feel truly cared for and appreciate the opportunities for engagement and activities.
• Some employees express satisfaction with their work environment and opportunities for growth.

Negative Feedback:

• There are complaints about the organization and professionalism of some staff members, including a reported incident with the HR Director and a receptionist.
• Some reviewers express concerns about the facility's promises regarding lifetime care and the quality of care provided.
• The food quality is criticized by some, mentioning a reliance on processed foods.
• There were operational issues, such as an air conditioner outage that affected residents' comfort.

Mixed Impressions:

• While many reviews highlight the facility's excellence and the staff's friendliness, there are notable concerns about specific incidents and the quality of some services.
• The facility is generally well-regarded for its environment and the care provided, but there are areas identified for improvement, particularly in staff interaction and facility management.