Fullerton Gardens

Positive Reviews:

• Leadership and staff at Crescent Landing at Fullerton receive high praise for their exceptional care and dedication.
• Many reviewers highlight the community's beautiful, clean environment, especially the spacious gardens, and the professional, caring nature of the staff.
• Several reviews commend the facility for its specialized care for residents with Dementia/Alzheimer’s, noting the staff's expertise and the safe, welcoming atmosphere.
• Family members of residents express gratitude for the support and guidance provided during the difficult process of finding the right care.
• The community is described as having a family-like atmosphere, making residents feel involved and happy.
• Facilities are noted for being newer, cleaner, and well-maintained, with attentive and friendly staff.
• Some reviewers specifically recommend the facility for loved ones with memory impairment, praising the secure gardens and home-like feel.

Negative Reviews:

• One review describes a negative experience with the executive director and medication nurse, noting a lack of professionalism and concern for safety protocols.
• Complaints about the facility's interaction with neighbors, mentioning rudeness from staff and neglect of the property's exterior and surrounding areas.
• There are reports of poor care leading to health complications for a resident, with staff allegedly providing misleading information.

Mixed Feedback:

• While many reviews are overwhelmingly positive, praising the care, staff, and environment, a few reviews raise serious concerns about management and care quality.
• The majority of feedback highlights a strong community with dedicated care for residents with memory issues, but there are isolated reports of negative interactions and care concerns.