Friendship Village Chesterfield

Negative Experiences:

• Reports of neglect and poor treatment in the rehabilitation facility, including lack of basic hygiene care and disrespectful staff behavior.
• Concerns about the quality of care leading to health deterioration and, in one case, a death potentially linked to neglect.
• Rehab facility described as old and run down, with an unorganized system and long wait times for medication and care.
• Complaints about underpaid workers, hostile work environments, and a lack of professionalism among staff.
• Food quality at the facility has been criticized as horrendous and unacceptable for the price.

Positive Experiences:

• Friendship Village Chesterfield praised as a premiere senior community with first-class operations and services that consistently exceed expectations.
• Residents describe living there as a great decision, highlighting a safe, secure, and stress-free environment with first-class facilities.
• Staff members express satisfaction with the work environment, noting great energy from managers, coworkers, and a dedication to providing loving care.
• Positive remarks about the food in the new dining room, described as 5-star quality.
• Residents enjoy a variety of activities, excellent maintenance and house services, and commend the staff for their kindness and consideration.
• Life Care option provides seamless transitions between levels of care, with outstanding nurses, aides, and support for outpatient therapy.