Friends Assisted Living

Positive Reviews:

• One of the finest facilities with everything needed to exist, outstanding restaurant facilities, and prompt maintenance.
• Exceptional care provided, especially for terminal illness, keeping residents engaged and clean.
• Complete renovation underway, with consistently thoughtful and kind staff across different stages of care.
• Excellent care for dementia, with patient, professional, and caring staff. High quality care maintained even through labor shortages.
• Rehabilitation services helped a resident learn to walk again, with wonderful staff making a significant positive impact.
• Mixed experiences but noted some genuinely caring staff, particularly in OT and PT, who went above and beyond to assist.

Negative Reviews:

• Administration punished a resident for seeking healthy activities outdoors, leading to unjustified restrictions and eventual eviction.
• Incompetence at administrative levels, with unreturned calls and lack of proper communication, leading to several issues including medication errors.
• Contractual obligations not honored, leading to a resident's premature death due to complications arising from delayed transition to assisted living.
• Presence of mice, bugs, and snakes, along with poor care for residents without family advocacy.
• Negative experience with staff not providing necessary assistance and communication issues, though some staff were helpful.
• Allegations of physical abuse by an employee and refusal of care, with issues in communication and transportation arrangements for medical appointments.

Mixed Reviews:

• Some reviewers had mixed experiences, noting caring individuals on the floor but facing challenges with administrative competence and communication.