Franklin Park: Sonterra

Franklin Park Sonterra receives a mix of positive and critical reviews from residents, their families, and staff. Many praise the community for its caring and attentive staff, wide range of amenities including a salon, indoor heated pool, and various activities, and the sense of family and home it provides. Long-term employees and residents highlight the community's growth into a premier senior living community in the San Antonio area, appreciating the opportunity to meet unique residents and form lasting relationships.

Family members of residents commend the personal care and creative activities provided, especially during challenging times like the COVID-19 pandemic. The efforts of the staff to keep residents socialized and engaged, despite external challenges, are particularly appreciated. The community's food quality and additional dining options are also noted positively, alongside the range of assistance offered from hygiene needs to apartment cleaning.

However, there are critical reviews concerning the security of residents' belongings, with reports of items disappearing from apartments and patios. Some reviews express dissatisfaction with the treatment of staff and the quality of care provided, including slow response times to resident calls, disrespectful behavior from some nurses, and issues with meal delivery and bedding maintenance. Concerns about transparency regarding health risks, such as a COVID outbreak, and the professional conduct of some staff members are also mentioned.

Despite these criticisms, many reviews express satisfaction with the community's luxury amenities, spacious apartments, and the professional and helpful nature of certain staff members. The community's location and its proximity to local attractions like Trader Joe’s are highlighted as advantages. Overall, Franklin Park Sonterra is described as a great place to live and work by many, though some reviews suggest there is room for improvement in care and staff management.