Franklin Park: Boerne

Reviews for Franklin Park Assisted Living Boerne offer a mixed perspective on the facility's services, staff, and environment. Some reviewers express significant concerns, particularly regarding the care in the Memory Care unit, suggesting a lack of personalized attention and care for residents with dementia or Alzheimer's. There are mentions of missed meals, lack of social activities, and high staff turnover, with a recommendation to install cameras for those considering placement.

On the other hand, many reviews praise the facility for its cleanliness, welcoming staff, and the quality of care provided. The facility is described as having a friendly and family-like atmosphere, with attentive and caring staff. The executive staff, marketing department, and caretakers are commended for their attention to detail regarding both the residents and the property itself. The grounds and interior are consistently described as well-maintained and spotless.

Activities and social engagement are highlighted positively in several reviews, with mentions of a fantastic Activity Director and a variety of events that cater to different interests. The food service has seen improvements, with the establishment of a food committee to ensure resident satisfaction.

However, there are criticisms related to staff professionalism and responsiveness, with one reviewer sharing a negative experience with the hiring process and perceived rudeness from staff. Another review warns of a high employee turnover rate and concerns about the executive director's behavior and management style.

Overall, while many reviewers recommend Franklin Park Boerne for its environment, care, and staff, there are significant concerns and experiences that suggest the need for due diligence and consideration of individual care needs when choosing this facility.