Fox Trail Memory Care Living - Chester - CLOSED

Negative Reviews Highlight:

• Facilities failing to communicate important information such as construction closures, COVID outbreaks, and staff transitions.
• Poor management of resident care, including neglecting medical needs like diabetes management and physical therapy.
• Reports of unsanitary conditions, including dirty laundry and facilities.
• Instances of resident mistreatment, such as tying patients to chairs.
• Understaffing issues leading to stressed aides and inadequate resident care.
• Concerns over the quality of meals and overall resident dignity.

Positive Reviews Highlight:

• Some facilities have caring and friendly staff, creating a family-like atmosphere.
• Improvements in communication and patient care with new management.
• Facilities praised for cleanliness, friendliness, and excellent care services.
• Communities specializing in Alzheimer's care receiving commendation for their dedicated and knowledgeable approach.
• Positive remarks on the homey atmosphere and outdoor spaces for residents.

Mixed Reviews:

• Some reviewers felt the activities offered were not sufficient, though efforts to bring in outside entertainment were appreciated.
• Concerns about whether a facility was the right fit for their loved one's level of dementia.
• Facilities described as clean and secure, but not meeting the needs or preferences of all residents or their families.