Fox Trail Assisted Living at Stephens City

Summary of Reviews:

• Several reviews express concerns about cleanliness, particularly in bathrooms and common areas, with reports of unpleasant odors and unclean conditions.
• Issues with staff availability and training were mentioned, including insufficient staff for the number of residents and a lack of proper care for non-ambulatory or verbally impaired residents.
• Communication between staff and families was described as average, with some families desiring more frequent updates.
• Medication management and pharmacy services were criticized for being more expensive than expected.
• Positive comments highlighted the friendliness and caring nature of the staff, as well as the safety and cleanliness of some facilities.
• Room sizes and the overall value for the price were generally viewed positively, with some facilities offering good care and a welcoming environment.
• Concerns were raised about the lack of activities for residents and the need for more frequent cleaning.
• Some reviews noted a positive adjustment process for residents, mentioning good care, nice meals, and a sense of safety.
• Under new management, some communities are undergoing remodeling and experiencing growing pains.
• One facility was praised for its helpful staff and the anticipation of moving a family member in, highlighting the benefits of a smaller facility.
• There were mixed feelings about the adequacy of facilities and services, with some families experiencing good initial impressions that later declined.
• A specific concern was raised about a resident suffering a stroke without timely notice by the staff, questioning the adequacy of staff training and responsiveness.
• Cost comparisons with other states were mentioned as a factor in decision-making, with some facilities being preferred if not for financial constraints.