Fox Point

Reviews for the senior living facilities show a mix of experiences, ranging from highly positive to critical. Many reviewers praise the care and compassion of the staff, noting that residents are treated like family and that the facilities often go above and beyond in their efforts to provide comfort and safety, especially during challenging times like the COVID-19 pandemic. Highlights include the dedication of the staff, the cleanliness of the facilities, and the range of activities and services provided to residents.

Specifically, facilities have been commended for their quick and effective response to the COVID-19 pandemic, with measures in place that successfully protected residents. Events like the Mother's Day Parade were particularly appreciated for lifting spirits during periods of isolation. The staff's willingness to engage with residents and their families, creating a homely atmosphere, and providing excellent nursing care are frequently mentioned positives.

However, some reviews express dissatisfaction with management, particularly with changes in directorship that have led to perceived declines in the quality of care and communication. Concerns about staff training, cleanliness, and the handling of sensitive situations such as the transition to higher levels of care or the end of life are also noted. Issues with food quality and administrative aspects, like billing and contract management, were mentioned as areas for improvement.

Overall, while many families have had positive experiences, attributing peace of mind and gratitude to the staff and management of these facilities, others advise caution, suggesting a closer look at management practices and the quality of care provided.