Fountains Rehabilitation At Mill Cove

Several reviews highlight the exceptional staff and their compassionate, helpful nature at The Fountains at Mill Cove. Employees like Jessica and Nicole are praised for their kindness and great attitudes. The therapy, nursing, and other staff members are also acknowledged for their significant support and dedication.

Many residents and their families appreciate the variety of activities, the sense of community among residents, and the facility's ability to cater to different needs, including on-site rehabilitation. The location's convenience and the lush, scenic environment are also noted positively, though there's a playful suggestion to add actual fountains to the ponds.

However, some reviews express concerns about the facility's management, particularly in areas like sales and marketing, where there were issues with apartment availability. There are also serious complaints regarding the quality of care, including inadequate response to medical needs, poor meal quality, and a lack of basic supplies. These negative experiences have led some to advise against placing loved ones in the facility.

On a positive note, the memory care staff receives special mention for their amazing work, and improvements in housekeeping have been acknowledged. The facility is described as having a friendly and welcoming environment, with a variety of services to support residents' social and medical needs. Activities are plentiful, allowing residents to choose their daily engagements, fostering a lovely community atmosphere.

Overall, while many reviews praise the staff's friendliness and the facility's offerings, there are significant concerns about certain aspects of care and management that potential residents and their families may want to consider.