Fountainbrook Assisted Living & Memory Support

Positive Reviews:

• Many families and residents express high satisfaction with the care and services provided, especially in the Memory Support Unit.
• Staff members are frequently described as remarkable, treating residents like family, and providing hands-on care.
• Several reviewers highlight the facility's excellent care, wonderful food, and the genuine affection and attention staff show to all residents.
• Some employees, including a CNA and an RN, have had positive experiences working at the facility, feeling welcomed and supported.
• The community environment is often praised for its family feel, and many residents seem to regain a sense of themselves after moving in.

Negative Reviews:

• Concerns have been raised about the level of care in the memory unit, with one reviewer describing it as substandard and noting issues with staffing levels and lack of activities.
• Another review mentions a lack of specialized training for staff in memory care, leading to inadequate care for residents in later stages of Alzheimer's.
• There are complaints about the management's responsiveness and support for nursing staff, with specific incidents of staff being physically grabbed by a resident's family member without appropriate action being taken.
• One reviewer experienced financial and emotional distress after a negative experience with the facility's handling of their loved one's care, including a problematic discharge to a psychiatric hospital.
• External concerns were mentioned regarding the facility's impact on local flooding, suggesting a lack of consideration for the surrounding community.

Mixed Reviews:

• While many reviews praise the facility and staff, there are significant concerns about specific aspects of care, particularly in the memory support unit.
• The facility's response to emergency situations, such as relocating residents from a damaged facility, was highly praised, indicating a capacity for exceptional care and support under certain circumstances.