Fountain Care Center

Reviews of the senior living facility present a mixed picture, with some praising the care and others expressing serious concerns. Positive feedback highlights the dedication and compassion of the staff, including admissions, nursing, dietitians, social services, and physical therapy teams. These reviews commend the staff for their patience and ability to provide quality care, even under challenging circumstances, and credit them with significant recovery achievements.

However, numerous reviews raise alarming issues about the facility. Concerns include neglect, poor hygiene, inadequate dietary care, and unprofessional behavior by the staff. Some reviewers reported serious incidents where their loved ones received insufficient medical attention, leading to hospital transfers. Complaints about the quality and appropriateness of the food were common, with reports of dietary needs being consistently ignored. The cleanliness of the facility and the responsiveness of the staff to emergencies and basic needs, such as oxygen supply and personal care, were also criticized. Additionally, there were reports of staff being dismissive and unresponsive to complaints, with a lack of accountability for addressing reported issues.

Overall, while there are instances of positive experiences, the prevalence of negative reviews raises concerns about the consistency of care and management's commitment to addressing grievances. Prospective residents and their families are advised to consider these reviews carefully and conduct thorough research before making a decision.