Foss Home And Village

Positive Feedback:

• Housekeeping team received high praise for their standout work.
• Staff, including nurses, aides, and social workers, were commended for their wonderful care and emotional support, especially during COVID-19 restrictions.
• Communication with families was highlighted as fantastic, with regular updates and efforts to facilitate contact.
• Some residents and their families reported a high level of satisfaction with the care provided, mentioning the kindness of the staff and the quality of the therapy and rehabilitation services.
• Facility upgrades and accommodation to special requests were appreciated.

Negative Feedback:

• Concerns were raised about the timeliness and communication regarding the health status of residents.
• Some staff members were described as rude and unhelpful, with reports of residents not receiving timely assistance or proper medication administration.
• Quality and quantity of food served to residents were criticized, with calls for investigation into the nutritional adequacy.
• There were reports of unsafe and unethical practices, including issues with staff behavior and payment disputes.

Mixed Feedback:

• While some reviews highlighted overworked nurses and the need for more patience with residents, others praised specific staff members for going above and beyond in providing care.
• A former resident expressed regret after leaving for another home, noting that the meals and overall experience at Foss were superior.