Foothill Retirement Care Home

Several reviews highlight mixed experiences at the senior living facility. Some relatives of residents have faced distressing situations, such as personal items being mishandled or damaged, with one specific incident involving a cherished statue being found shattered and disrespectfully altered. This has left families with a negative impression and a sense of mistrust towards the staff.

Other reviews comment on the physical state and atmosphere of the facility, describing it as outdated, sad, depressing, and even run-down in some areas. Concerns were raised about the adequacy of care, particularly in the memory care unit, where one resident's needs seemed beyond the staff's capability to manage without external assistance.

On a more positive note, some reviews praise the facility for its historical charm, unique architecture, and the warmth and passion of the staff during tours. The community is described as friendly, with engaging activities and chef-prepared meals that nearly reach gourmet quality. Special efforts to celebrate residents' birthdays and adhere to COVID-19 restrictions were also commended.

However, there are criticisms regarding the level of care and communication, with some staff members described as inattentive or preoccupied with personal devices. The quality of food and the execution of administrative tasks were other areas where improvement was suggested. Despite these issues, some families still recommend the community, appreciating the efforts of caring staff and the secure, homely environment.

Ultimately, experiences vary widely, with some finding the facility a caring and well-managed home that treats residents like family, while others have encountered significant challenges that impacted their confidence in the care provided.