Florentine Gardens

Positive Reviews:

• Many reviewers commend the friendly and helpful staff, highlighting their professionalism and dedication to residents.
• Several comments praise the clean and well-maintained facility, noting that it does not have the typical "nursing home" smell.
• Some reviews mention the facility's ability to keep residents in great spirits, even through challenging times like the pandemic.
• There are positive remarks about the engaging activities available for residents and the overall caring and respectful nature of the staff.
• Particular staff members, including a social worker named Crystal, receive special appreciation for their advocacy and attentiveness.
• One reviewer, who was a patient for rehabilitation, specifically thanks the overnight crew for their exceptional care and support.

Negative Reviews:

• Some reviews express concerns about neglect and unprofessional behavior, including a nursing director described as uncaring and creepy.
• There are allegations of dishonesty from the administration and a high staff turnover rate, suggesting a potentially unstable environment.
• A reviewer shares a distressing experience during the COVID-19 lockdown, where their grandmother was neglected, leading to severe health issues and ultimately her death.
• One review criticizes the facility for not answering phone calls and raises concerns about possible medication overdose.
• There's skepticism about the authenticity of some 5-star reviews, suggesting they might be posted by staff members.

Mixed Feedback:

• While many reviews highlight the excellent care and environment, others caution against neglect and unprofessional conduct, indicating varied experiences among residents and their families.
• The facility is praised for its cleanliness, staff friendliness, and resident engagement, but these positive aspects are contrasted by serious allegations of neglect and mismanagement.