Flagstone Senior Living

Positive Feedback:

• The kitchen crew is highly praised.
• Flagstone is described as a beautiful community with awesome staff and outstanding residents.
• Service staff are commended for their wonderful service.
• The facility is noted for being clean, well-kept, and free of unpleasant odors, with great respect shown towards residents.
• Memory Care is acknowledged for its dedicated 24-hour care, despite the high cost.
• Staff members are generally seen as caring and attentive.
• There is appreciation for the cleanliness and care quality provided.
• Several reviews simply describe Flagstone as a nice place with great people.

Negative Feedback:

• Concerns are raised about underpaid and short-staffed conditions, with staff expected to perform beyond their means for minimal compensation.
• A distressing account of a family not being notified timely about a resident's death, along with complaints about poor communication and mishandling of personal belongings.
• Memory care services are criticized for neglect and unresponsiveness, with reports of inadequate personal care, safety concerns, and overall neglect.
• Recent changes in ownership are mentioned to have led to service disruptions and financial inconveniences.
• Some staff members, particularly in reception, are described as unwelcoming.
• There are complaints about hidden fees, inadequate staffing, and safety issues, particularly for memory care residents.

Mixed Feedback:

• While some reviews highlight the caring nature of the staff and the cleanliness of the facility, others point out significant issues with staffing, communication, and resident care, especially in the memory care unit.
• The facility's environment and staff attitude receive both praise and criticism, indicating varied experiences among residents and their families.