Firwood Gardens

Negative Reviews:

• Concerns about a new social worker's attitude being impolite.
• Facility is extremely short-staffed, with reports of staff ignoring residents and being on their cellphones. Food quality is poor, and residents' hygiene is neglected.
• Several incidents of a resident with dementia escaping the facility, resulting in injuries and lack of timely communication with the family.
• Reports of the facility being in a poor neighborhood, with a resident managing to leave the facility and return injured.
• Complaints about cleanliness, specifically mentioning a room smelling like urine and unclean bedding.
• Opinions that the facility is merely warehousing dementia patients, with restrictive visiting hours.
• Comments on the facility's cleanliness being subpar.
• An ex-employee describes the place as terrible, citing poor management, inadequate care, and racism towards residents.
• High employee turnover rate mentioned, with concerns about consistent care.
• Allegations of widespread abuse, neglect, and mismanagement from a former employee.

Positive Reviews:

• Some residents report receiving very good care.
• Staff praised for going the extra mile to assist a new resident with oxygen provider issues.
• A resident describes their experience as overall good, noting the facility exceeds others they've inquired about.
• Office staff commended for being helpful and supportive towards a resident and their family.
• Positive feedback about the care, events, and fellowship provided to a resident, making them very happy despite few visitors.