First Community Village

Positive Reviews:

• Many reviewers praise the facility for its modern renovations, beautiful campus, and friendly, caring staff.
• Residents and visitors feel like part of a big family, with a tight-knit community atmosphere.
• The facility is described as clean, resembling a 5-star hotel, with private rooms and top-of-the-line therapy departments.
• Staff across various departments, from laundry to physicians, receive commendations for being positive, sweet, and professional.
• Outdoor areas and a range of activities are highlighted as key features that enhance the living experience.
• Some individuals specifically thank the staff for their welcoming and caring approach, and for providing great care.

Negative Reviews:

• Several reviewers express concerns about staffing levels, claiming the facility is often understaffed, which affects the quality of care.
• Complaints about the administration's handling of patient care and discharge planning, with some alleging negligence.
• Issues with billing practices are mentioned, particularly the separation between facility and physician billing, which caused confusion and unexpected expenses for some.
• Communication between staff and families is criticized, with some families feeling neglected or poorly informed about their loved ones' care.
• Some reviewers had negative experiences with the attitude of the nursing staff and the overall atmosphere at night, describing it as lacking in attention and help.

Mixed Reviews:

• While some reviews highlight the excellent care and friendly staff, others point out inconsistencies in care quality, particularly with the nursing staff and rehabilitation services.
• There are mentions of good experiences with certain staff members and departments, but also notes of areas that need improvement, such as food quality and the approach to patient wake-up times.