Firewheel Town Village

Negative Experience:

A reviewer expressed significant dissatisfaction, stating that the management practices were dishonest, particularly regarding the handling of the move-out process. They felt wronged by the management's claim of sending an invoice for the final move-out bill, which they never received, and were upset about being reported to a credit system without proper communication.

Positive Experiences:

• Many reviewers praised the staff for being personable, helpful, and always on top of their game, from the front office to maintenance.
• Residents feel safe and cared for, especially highlighted during an ice storm when the community was without electricity and water.
• The community is described as very clean, well-kept, and offering a wide variety of activities for residents.
• Residents appreciate the friendly atmosphere, describing it as feeling like a family and enjoying the company of their neighbors.
• The facilities are clean, comfortable, and reasonably priced, with interesting activities and friendly staff and residents.
• A realtor specializing in senior living highly recommends the community for its open floor plans, great closets, and resort-style pool.

Mixed Experiences:

• One resident noted the high expenses related to rent but encouraged taking advantage of the available amenities.
• Concerns were raised about the cleanliness and maintenance of communal areas, suggesting a need for better housekeeping services.
• Another resident pointed out the frequent changes in management and the absence of management staff on weekends, which could be inconvenient for both prospective and current tenants.

General Recommendation:

A resident personally expressed satisfaction with the building's maintenance and the prompt resolution of problems. The office staff was commended for their courteous and respectful demeanor, and the community's efforts to make social events enjoyable were appreciated.