Finnish-American Village

Negative Reviews:

• Some reviewers have reported experiencing shady practices, including significant price increases from the initially advertised rates and poor customer service, with issues such as inflexible viewing times and unprofessional management.
• Concerns have been raised about the attitude of some staff members, including rudeness and disrespect from upper management.

Positive Reviews:

• Many reviewers highlight the caring and dedicated nature of the staff, describing the facility as filled with people who have "heart".
• Residents and their families have noted the clean environment, excellent care, and the personal attention given to residents, making them feel loved and at home.
• The facility is praised for its Finnish culture roots and bilingual staff, making it a welcoming place for Finnish residents.
• Despite the building being described as old and possibly in need of updates, the cleanliness and the quality of care are consistently lauded.
• The food is highly rated, with special mention of the facility's ability to cater to dietary restrictions and the overall quality of meals.
• Activities and inclusivity are also points of praise, with activities directors and staff making efforts to include all residents, regardless of their background.
• Many reviews express gratitude for the compassionate and professional administration, and the immediate resolution of any issues.

Overall:

The Finnish-American Village receives mixed reviews, with the majority leaning towards positive experiences. While some have faced issues with management and pricing, the overwhelming feedback is that it is a caring, clean, and welcoming facility for residents and their families, with a strong sense of community and attention to individual needs.