Fieldstone Memory Care Spokane

Positive Reviews:

• Many activities available for residents, providing a stimulating environment.
• Staff are described as caring and compassionate, working hard to make residents feel safe and secure.
• Facilities praised for their design and amenities, including a "Town center" with a hair salon, theater, and soda shop.
• Food quality and variety received positive comments, with menus that appeal to families and residents alike.
• Some families reported excellent care and attention to their loved ones, contrasting sharply with negative experiences.
• Professionalism and welcoming nature of the staff were highlighted, making visitors and service providers feel appreciated.

Negative Reviews:

• Concerns about frequent staff turnover and management issues, potentially impacting the quality of care.
• One report of a resident becoming severely underweight and the suggestion that their needs were not adequately met.
• Former employee criticized the facility for poor leadership, lack of accountability, and prioritizing occupancy over care.
• Issues with care delivery shortfalls, including residents wearing the same clothes for days and neglecting personal hygiene.
• Concerns raised about the use of medication to manage behavior without adequate communication with families.

Mixed Reviews:

• While some families experienced exceptional care and support, others faced significant challenges and concerns about their loved one's well-being.
• Staffing challenges acknowledged as an industry-wide issue, exacerbated by the pandemic, affecting the delivery of intended care tasks.

Overall, experiences at Fieldstone Memory Care and similar facilities vary widely, with some families praising the care and environment, while others raise serious concerns about management, staffing, and the quality of care provided. Prospective families are encouraged to conduct thorough research and consider all feedback.