Featherstone Assisted Living Community Of Moore

Positive Feedback:

• Many residents and their families appreciate the caring and dedicated staff, highlighting how some staff members make residents feel right at home and treated like royalty.
• The facility is consistently described as clean, with a fresh smell, and a homey atmosphere. Some rooms even offer small fenced yards.
• There's a high level of satisfaction with the outdoor meeting spaces, which facilitate safe visits during the pandemic.
• The activities director receives praise for enthusiasm and dedication, going the extra mile to ensure residents feel loved and included.
• The quality of homes is highly regarded, and the food is good, with options for snacks and drinks.

Negative Feedback:

• Several reviews express concern over a particular staff member described as unqualified and hostile, suggesting a need for management intervention.
• There are significant complaints about the administration, particularly the administrator, who is described as a bully, disrespectful, and failing to maintain the facility properly.
• Some employees report a toxic work environment, with issues of verbal abuse, drama, and lack of support for staff, leading to high turnover rates.
• Concerns are raised about the adequacy of resident care, with allegations of verbal abuse and neglect from some staff members.
• The facility itself is criticized for being outdated, disorganized, and in disrepair, with a poorly managed kitchen and inadequate emergency response.

Conclusion:

While there are heartfelt commendations for certain aspects of the facility and some staff members, there are also serious concerns about management, staff behavior, and facility maintenance that need to be addressed to ensure the well-being and satisfaction of both residents and employees.