Farmington Hills Inn

Positive Feedback:

• Many reviewers commend the facility for its cleanliness and well-maintained environment.
• The staff is frequently described as compassionate, friendly, hardworking, and helpful.
• Residents appear to be happy and well taken care of, with a variety of activities offered.
• The food quality is praised, especially the waffles made by the chef named Roosevelt.
• Several reviewers have noted the facility's warm atmosphere and the professional care provided by the staff.
• One reviewer highlighted the facility as the best among several they had experienced, praising the comprehensive and exceptional care provided.

Negative Feedback:

• There are serious concerns regarding the care for residents with specific health needs, such as diabetes management. One reviewer reported improper insulin administration and inadequate dietary considerations, leading to significant health issues.
• Another reviewer reported a distressing incident where their father was found locked in a storage closet, indicating potential safety and staff attentiveness issues.
• Some reviewers expressed dissatisfaction with the facility's response to complaints and concerns, suggesting a lack of accountability and proper communication.

Mixed Impressions:

• While many reviews are positive, highlighting the cleanliness, staff demeanor, and resident satisfaction, there are critical reviews that raise concerns about the facility's ability to manage specific health care needs and safety.
• The facility is praised for its environment and staff, but the negative experiences shared by some reviewers suggest that there may be inconsistencies in the level of care and safety protocols.