Fanno Creek by Elite Care

Positive Reviews:

• Residents receive great care and attention to individual needs, with efforts to keep everyone involved and engaged.
• The layout feels more like home or apartment living, with a lounge area between rooms, enhancing the community feel.
• Commendable safety protocols during COVID-19, with staff going above and beyond to ensure resident safety and well-being.
• Staff are praised for their flexibility, dedication, and the ability to create a homely atmosphere, especially during challenging times like the pandemic and wildfires.
• Residents enjoy good food, consistent care, and the company of pets. Activities and social gatherings are well-received.
• The staff's commitment to getting to know residents and meeting their needs is highlighted, creating a family-like environment.
• Some residents have shown improvement in mental capacity and overall well-being, appreciating the balance between independence and care.
• Special features like security and the ability to track activities online are noted, along with high-quality food and varied activities.

Negative Reviews:

• Concerns about theft, inappropriate caregiver behavior, lack of communication, and unaddressed falls.
• Complaints about high staff turnover, escalating fees, and difficulty in contacting staff or management.
• Some reviewers find the cost prohibitively expensive, with fees exceeding $7000 a month.
• Concerns about the ratio of memory care to physically challenged residents not being as advertised.
• While the facility offers many positives, it may not be the right fit for every resident or their family's needs.

Mixed Reviews:

• While many reviews praise the care, environment, and staff, others highlight significant concerns regarding management, costs, and specific incidents.
• Prospective residents and their families are encouraged to consider both the positive aspects and the areas of concern when making a decision.