Family Extended Care of Saratosa

Positive Reviews:

• Cabot Reserve has seen significant improvements, with a dedicated staff focused on a higher standard of care, especially important in a memory care facility.
• Many families express gratitude for the respectful, loving care their loved ones receive, highlighting the staff's commitment to creating a fun, caring environment.
• Residents and their families appreciate the homey atmosphere, loving staff, and the range of activities and celebrations available. The facility is praised for its cleanliness and maintenance.
• Some reviewers, including former employees, commend the facility for its cleanliness and hardworking staff, stating they would choose it for their own family members.
• Several reviews highlight the smooth transition process for new residents, thanks to the helpful and nice staff. The facility's efforts to engage residents in activities and make them feel included are appreciated.
• The management and staff, including the administrator and care teams, are praised for their deep care for residents and commitment to making the facility a welcoming place.

Negative Reviews:

• Concerns are raised about transportation safety, with a specific incident involving careless driving mentioned.
• Some reviewers express dissatisfaction with the facility's handling of payments to vendors and high staff turnover.
• Criticisms include the quality of the memory care area, disorganized activities, and a comparison to a nursing home rather than an assisted living facility.
• Complaints about the quality of food, with some residents needing to order food from outside due to dissatisfaction with meals provided.
• Observations of inadequate care, with reports of neglect, poor cleanliness, and a lack of engagement from some staff members.
• Some reviews mention the need for facility renovations and concerns about management's responsiveness and attitude towards feedback.

Mixed Reviews:

• While many reviews praise the staff and care provided, others highlight areas needing improvement, such as food quality and facility maintenance.
• The facility's efforts to renovate and improve are acknowledged, but some see these as ongoing issues that affect their overall rating.