Falls River Village

Positive Reviews:

• The facility is described as clean and bright, with friendly staff and good food.
• Many reviewers praise the staff for being awesome, friendly, and efficient, highlighting the care and attention residents receive.
• One reviewer shared a personal story about their mother's transition to the memory care building, praising the ease of the move and the continued excellent care.
• Visitors have had positive experiences, noting the fun-filled environment, delicious food, and the caring nature of the staff. They also appreciate the social atmosphere and the friendships their loved ones have formed with other residents.
• An employee expressed their love for working at the facility, commending the quality of resident care and the food services.

Negative Reviews:

• One review expressed concern over the decline in care quality following visitor restrictions due to COVID, mentioning inadequate hygiene and medical care that led to hospitalization.
• There were complaints about the executive director's lack of responsiveness and perceived desire to remove a resident from the facility.
• A visiting healthcare professional criticized the facility for unprofessional practices, including inadequate resident care and poor staff behavior.

Mixed Feedback:

While many reviews highlight the caring staff and good conditions of the facility, there are significant concerns about management and the quality of medical care. Prospective residents and their families may want to consider these points carefully.