Falls River Court

The reviews for the senior living facility highlight a mix of experiences, with many praising the care team staff for their dedication and hard work, despite concerns about compensation. Specific staff members are mentioned for their exceptional service and care for the residents. However, there are criticisms regarding management and certain staff attitudes, with calls for improvements in staff-to-patient ratios and customer service skills.

Many reviewers appreciate the facility's cleanliness, the variety of activities and amenities available to keep residents engaged, and the personalized care tailored to individual needs. The location's proximity to families and the welcoming atmosphere are also noted as positives. The facility's physical space and the attention to residents with specific conditions like Parkinson's and dementia receive commendation for being well-suited and attentive to their needs.

However, there are serious concerns raised by one reviewer regarding the handling of an incident leading to a resident's death, criticizing the facility's communication and response to the family's grievances. This contrasts with other reviews that highlight the staff's attentiveness and the sense of family they create with residents and their relatives.

Overall, while many reviews recommend the facility for its caring staff, engaging activities, and suitable amenities, there are calls for better communication, improved staff ratios, and concerns over management practices that need addressing.