Fairmont Skilled Nursing And Therapy

Concerns About Staff and Care: Multiple reviews express concerns about the level of care and attention from the staff. There are reports of staff not wearing masks, neglecting basic hygiene and care needs, and showing a lack of empathy and professionalism. Some reviewers noted a strong odor of urine in rooms, indicating a lack of cleanliness. There are also mentions of staff being more interested in personal devices than patient care, and management being unresponsive to concerns.

Positive Changes and Experiences: Despite the negative feedback, there are reviews that acknowledge positive changes in staff and management, as well as facility updates aimed at increasing resident comfort and satisfaction. Some families have had positive experiences, noting good care for their loved ones, especially in hospice situations, and commend the facility for keeping their family members comfortable and well-cared for.

Rehabilitation and Facility Conditions: Opinions on the rehabilitation services offered are mixed, with some calling for more encouraging and caring staff in the rehabilitation department. The physical condition of the facility and its cleanliness are points of concern, with reports of dirty rooms and bathrooms, and a lack of proper rehabilitation services.

Advice to Prospective Families: Reviewers strongly advise prospective families to thoroughly check the facility and consider other options if their loved one requires attentive care or rehabilitation. Regular check-ins on loved ones are recommended to ensure their well-being.

Overall Sentiment: The reviews paint a picture of a facility with significant room for improvement in terms of staff behavior, facility cleanliness, and overall patient care. However, there are instances of satisfactory care and positive changes being noted, suggesting a potential for improvement or variance in experiences.