Excelsior Springs Hospital

Summary of Reviews:

• Several reviews highlight frustrations with long wait times, especially for simple procedures like bloodwork, leading to repeated admissions and extensive verification processes.
• Some patients faced challenges in scheduling appointments and felt turned away due to the hospital's policies.
• Positive experiences were noted in emergency care, with patients praising the quick and professional response of the staff during critical situations.
• Mixed experiences were reported in specialized care areas such as physical therapy, with some therapists receiving high praise for their compassion, while others were criticized for their demeanor and approach.
• Emergency room services received commendations for efficiency and the caring nature of the staff, with several reviewers noting exceptional care during urgent situations.
• Concerns were raised about the hospital's diagnostic capabilities, with one patient reporting a misdiagnosis that was later corrected at another facility.
• Discharge processes were criticized for being slow, with reports of patients waiting extended periods without updates from nursing staff.
• Some patients encountered unprofessional behavior from doctors, including rudeness and poor communication skills.
• Positive feedback was given for the overall staff friendliness, facility navigation, and the welcoming atmosphere of the hospital.
• Several reviewers updated their previous negative reviews after experiencing improved care and service, highlighting the hospital's potential for quality patient care.

Overall, the reviews present a mixed picture of patient experiences, ranging from exceptional care in emergency situations to frustrations with administrative processes and certain staff interactions.