Excellence Assisted Living Facility

The reviews for Excellence Assisted Living Facility (ALF) present a mixed picture, with some reviewers praising the facility for its caring staff, beautiful environment, and the quality of life it offers to residents, while others express significant concerns about the level of care and management.

• Several reviewers commend the facility for its welcoming atmosphere, clean and beautifully decorated spaces, and the kindness and efficiency of the staff. They highlight the positive impact on their loved ones' lives, noting increased socialization and activity levels.
• One reviewer, identifying as a former department head, strongly advises against the facility, citing consistent issues with nursing care and urging potential clients to research the facility's history and management.
• Concerns are raised about the facility being understaffed, leading to delayed medication administration, unattended resident needs, and overall inadequate care. One reviewer describes a distressing experience where their mother received insufficient support, leading to a quick decision to leave the facility.
• Positive experiences are shared about the move-in process, with staff members going above and beyond to facilitate smooth transitions for new residents. The facility's efforts to maintain resident engagement and happiness, even during challenging times like the COVID-19 pandemic, are also praised.
• Some reviews suggest that the facility may be better suited for residents who require minimal assistance, indicating that those with more significant care needs might not receive the necessary support.
• Despite the criticisms, many reviewers express gratitude towards the staff for their compassion and dedication, sharing stories of how their loved ones have thrived in the community, made friends, and enjoyed a variety of activities.

In summary, while Excellence Assisted Living Facility has received accolades for its environment, staff, and resident engagement, potential clients are advised to carefully consider the level of care their loved ones may require and to thoroughly investigate the facility's ability to meet those needs.