Excelcare at Wayne

Many reviewers have expressed their satisfaction with the attentive and caring staff at the facility. The staff's kindness and professionalism have been highlighted, with specific mentions of their great care for residents and their welcoming nature towards visitors. The facility itself has been praised for its cleanliness, warm atmosphere, and family-friendly environment. Renovations to update the facility were also noted positively by a visitor.

Several reviews specifically mentioned the excellent care provided by individual staff members, including aides and nurses, who were described as polite, caring, and going above and beyond in their duties. The interactions between staff and residents were described as warm, contributing to a pleasant atmosphere.

However, there was a critical review concerning the discharge process and medication management. The reviewer experienced significant frustration with the lack of communication and coordination among the staff regarding their mother's medication upon discharge, describing the service as lacking and suggesting improvement is needed in this area.

Overall, the facility received high marks for its staff's friendliness and helpfulness, the cleanliness and pleasant environment of the facility, and the quality of care provided to residents. The majority of feedback was overwhelmingly positive, with families and visitors feeling reassured and satisfied with their loved ones' care and the facility's atmosphere.