Evergreen Retirement Community

Evergreen has received a mix of reviews from residents and their families, highlighting both positive and negative experiences. Many have praised the staff for being friendly, caring, and helpful, especially during difficult transitions such as moving from a long-time home into the facility. The community is described as welcoming, with staff members going out of their way to introduce themselves and make new residents feel at home.

Several reviewers have noted the facility's beautiful grounds and well-kept living options, including newly renovated apartments with beautiful views. The community offers a range of activities, and the food is generally well-regarded. The process of moving in is often described as seamless, with staff providing excellent support and communication.

However, there are significant concerns raised about the quality of care and management. Some reviews mention neglect, with residents not receiving proper care, such as not being given showers or medication on time. There are also complaints about the facility being understaffed, with reports of residents waiting long periods for assistance. Concerns about safety, such as unlocked doors at night, and issues with maintenance, like delayed repairs to air conditioning units, have been highlighted. Additionally, some families feel that the cost does not match the value received, citing poor dining experiences and a lack of engaging activities.

Particularly troubling are reports of serious issues in the memory care unit, including allegations of unsanitary conditions and neglect leading to injuries. These reviews suggest a need for significant improvements in care and oversight.

While Evergreen has many supporters who appreciate the community's amenities and the dedication of certain staff members, these positive aspects are overshadowed by critical feedback concerning the quality of care and management practices. Prospective residents and their families are encouraged to carefully consider these reviews when making decisions about senior living options.