Evergreen Commons Rehabilitation And Nursing Ctr

Reviews of the facility present a mixed picture, with many praising the staff's kindness, professionalism, and the clean environment. Highlights include:

• Staff described as wonderful, friendly, and cheerful, providing kind and gentle care even during the holidays and pandemic.
• Facility praised for its top-rate amenities, cleanliness, and efforts to keep residents safe during the COVID-19 pandemic.
• Several reviewers noted exceptional care, with one mentioning the facility's success in keeping residents COVID-free and another appreciating the rapid progress in rehabilitation.
• Communication with family members, especially during restricted visiting times, was highlighted as thorough and informative.
• Some reviewers specifically commended the facility for its teamwork, commitment, and the staff's efforts to go above and beyond in making residents and their families feel comfortable and safe.

However, there are significant concerns raised by others:

• Issues with communication and responsiveness to concerns, including serious allegations of neglect and mistreatment in the rehab unit.
• Complaints about laundry services ruining clothes and a lack of supervision in medication administration.
• Some reviewers expressed dissatisfaction with the level of care, describing it as horrible and accusing the staff of treating patients poorly.
• One review mentioned a personal grievance affecting the professional conduct of staff, impacting a family's access to information and services.

While many reviews are positive, noting the facility's cleanliness, caring staff, and effective management, there are alarming reports of neglect and unprofessional behavior that potential clients might want to consider.