Evergreen Chateau

Summary of Reviews:

• Opinions on the facility are mixed, with some reviewers expressing serious concerns about the quality of care, cleanliness, and administrative practices, including allegations of additional charges and inadequate attention to residents' needs.
• Several reviewers praise the staff for being friendly, helpful, and reliable, noting that the environment is clean, well-maintained, and has a good ambiance. The recent remodeling has also been positively mentioned.
• Some family members have reported positive experiences, stating that their loved ones received excellent care, enjoyed the food, and benefited from a caring and compassionate staff. Activities and amenities, such as happy hours and outings, were highlighted as positive aspects.
• Concerns were raised about the facility's handling of medical issues, with one reviewer linking poor care to a resident developing a serious health condition. There were also complaints about the facility's cleanliness and safety, including reports of pests and inappropriate medication practices.
• A few reviews mention the facility's efforts to accommodate low-income residents and commend the staff for their dedication to making residents feel at home. The physical therapy services received positive feedback for helping residents recover and improve their quality of life.
• However, some reviews strongly advise against placing loved ones in the facility, citing poor staff training, mistreatment of residents, and a lack of professionalism from the administration.

Overall, the reviews present a divided picture, with some families expressing gratitude for the care provided to their loved ones, while others raise significant concerns about the facility's operations and care standards.