Evergreen at Rockwall

Positive Reviews:

• Many residents find the apartment complex amazing, citing the caring staff who treat residents like family, leading to extended stays beyond initial plans.
• Several reviews highlight the beautiful community, wonderful staff, and the sense of family among neighbors, making it a beloved home for many.
• One resident appreciates the quiet environment, lack of noise, and absence of loose children and loud dogs, contrasting it with their current living situation.
• The maintenance team is praised for their quick response, and the office staff is noted for being friendly and helpful. The grounds are appreciated for their views and spaces for sitting and visiting.

Negative Reviews:

• Some residents have had negative experiences, including being required to sign leases without seeing the apartment first and encountering maintenance and cleanliness issues.
• There are complaints about the treatment of residents in difficult situations, such as an elderly resident being given notice to vacate without compassion.
• Visitors have noted rudeness and uncleanliness at one of the locations, with specific mention of a leasing person's unwelcoming attitude.
• A few reviews suggest the need for improvements in cleanliness and mention a lack of patios and balconies as a downside.

Mixed Reviews:

• While many reviews praise the community and staff, concerns about cleanliness, maintenance, and certain staff attitudes present a mixed picture.
• The sense of community and family is a recurring positive theme, but the need for better care of the facilities and more compassionate handling of resident issues is evident.