Evergreen at Plano

Residents and their families have shared a mix of experiences at Evergreen of Plano. Many highlight the positive aspects of living there, including the helpful and friendly staff, particularly mentioning an assistant manager known for her cheerful attitude and helpfulness in legal matters and paperwork. The community director is also praised for her ability to manage the complex effectively and ensure high standards are met.

The facility is described as fantastic, with well-maintained grounds, nice apartments, and a variety of activities available for residents. The maintenance team is noted for being capable, kind, and hardworking. Some residents express satisfaction with the living conditions, citing the cleanliness and the prompt resolution of issues.

However, there are concerns regarding safety and management. Some reviews mention serious issues like frequent fire alarms that are not taken seriously, potentially compromising resident safety. The gates of the community are often broken or left open, raising security concerns. There is frustration over the lack of communication from the management team regarding these issues, and some feel that the leadership is lacking in addressing residents' concerns.

Additionally, there are complaints about the cost of living in the community, with some residents feeling the rent increases are unjustified given the unresolved safety and security issues. Despite these concerns, many residents and their families appreciate the community's amenities and the efforts of certain staff members to make Evergreen of Plano a pleasant place to live.