Evergreen at Keller Senior Housing

Summary of Reviews:

• Several reviews highlight the community's friendly and helpful staff, with one mentioning the office staff was extremely nice and answered all questions satisfactorily.
• Many residents appreciate the clean and safe environment, the timely maintenance, and the variety of activities available for residents.
• Some reviews express dissatisfaction with management, mentioning issues such as unaddressed maintenance needs, disrespect towards residents, and unhelpful responses to concerns about noise and other problems.
• There are complaints about rent increases and a lack of amenities, especially during COVID-19, with one review specifically mentioning the management's refusal to salt or sand sidewalks during an ice and snow advisory.
• A few reviews are extremely positive, stating that Evergreen is a great place to live, with one resident emphasizing the accommodating nature of the staff and the fun experiences available.
• One review criticizes the complex for not working well with individuals who are power of attorney for residents.
• Another review describes the complex as a "dreary depressing concrete tomb," criticizing the management's attitude post-lease signing.
• Conversely, several residents report enjoying their living experience, citing friendly neighbors, helpful staff, and enjoyable amenities and activities.

Overall, the reviews present a mixed view of the senior living community, with many residents expressing satisfaction with their living situation and the staff, while others raise significant concerns about management practices and maintenance issues.