📞 Call for pricing and availability: (800) 780-8101
Envoy Of Westover Hills
4403 Forest Hill Ave, Richmond, VA 23225
For Pricing & Availability
(800) 780-8101To Reach a Resident
(804) 231-0231Estimated Pricing
Price Comparison
Envoy Of Westover Hills Description
Envoy Of Westover Hills is a community that offers memory care, nursing care, respite care, skilled nursing and rehabilitation and is about 2.6 miles outside Richmond, Virginia and is part of the Consulate Health Care network of communities. Residents who live at the facility are able to choose from a range of studio and semi-private or share or companion room layouts.
The community has an average rating of 6.9 out of 10 making it the 52nd highest rated community in the city out of 65 communities. See more information on reviews.
The Nursing Home at this community has a 1 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.
To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.
For pricing & availability call (800) 780-8101
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Care Types at Community
This community offers the following types of care
Memory Care
Memory care offers specialized support for seniors with Alzheimer's and dementia, focusing on safety, personalized care, and enhancing life quality.
View other Memory Care communities in Richmond
Nursing Home
Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.
View other Nursing Home communities in Richmond
Skilled Nursing
Skilled nursing provides 24/7 medical care and support by licensed professionals for seniors needing continuous healthcare assistance.
View other Skilled Nursing communities in Richmond
Review Summary
The following is an AI generated summary of the reviews of the community from across the web.
Reviews for Envoy of Westover Hill present a mixed picture, with some expressing dissatisfaction with management, staffing levels, and care quality, while others praise the facility for its attentive staff, improvements under new administration, and the care provided to their loved ones.
- Several reviewers criticized the facility for being understaffed, leading to neglect and unprofessional behavior from management and staff. Complaints include severe issues such as untreated bed sores, infections, and inadequate response to emergencies.
- On the other hand, some reviews highlight positive experiences, noting the caring and friendly nature of the staff, the cleanliness of the facility, and the attention to residents' needs. These reviews often mention improvements under new management and the positive impact on both residents and staff.
- Concerns were raised about the physical condition of the building and the need for renovations, with some noting a lack of support from upper management in addressing these issues.
- Positive feedback includes appreciation for the memory care unit, the maintenance crew's efforts in keeping the facility clean, and the overall sense of community and family among staff and residents.
- However, some reviews question the authenticity of the positive comments, suggesting they may come from employees, and warn others to steer clear of the facility due to experiences of neglect and poor management.
- Despite the criticisms, there are accounts of significant improvements in the facility's management and care quality, with some reviewers specifically commending the new administrator for making positive changes.
In summary, while there are serious concerns about certain aspects of care and management at Envoy of Westover Hill, there are also reports of commendable staff efforts, improvements under new leadership, and satisfaction from some families with the care provided to their loved ones.
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Health
Services
Activities
Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 1
Health inspection rating: 1
Staffing rating: 1
Quality measure rating: 1
Long-term quality measure rating:
1
Nursing Home Overview
Participation
date: Feb. 1, 1998
Ownership type: For Profit
Provider
type: Medicare and Medicaid
Nursing home capacity: 174
Total current residents: 130
Facility is located in a hospital: No
Automatic sprinkler system: Yes
Resident and family council: Resident
Facility Incident, Complaints and Fines
Number of
facility
incidents: 0
Number of
substantiated complaints: 12
Number of payment denials: 0
Number of fines: 4
Total cost of fines: $31201
The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointHealth and Fire Safety Deficiencies
The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2022-08-15 | 2022-09-15 | E | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2022-08-15 | 2022-09-15 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Have a battery powered remote alarm panel in a location accessible by operating personnel. |
| 2022-07-14 | 2022-08-25 | B | Emergency Preparedness Deficiencies | Establish staff and initial training requirements. |
| 2021-08-23 | 2021-10-14 | D | Construction Deficiencies | Use approved construction type or materials. |
| 2021-08-23 | 2021-10-14 | D | Egress Deficiencies | Keep aisles, corridors, and exits free of obstruction in case of emergency. |
| 2021-08-23 | 2021-12-02 | E | Egress Deficiencies | Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. |
| 2021-08-23 | 2021-12-02 | F | Egress Deficiencies | Have properly located and lighted "Exit" signs. |
| 2021-08-23 | 2022-02-01 | E | Smoke Deficiencies | Provide properly protected cooking facilities. |
| 2021-08-23 | 2021-10-14 | D | Smoke Deficiencies | Have properly installed hallway dispensers for alcohol-based hand rub. |
| 2021-08-23 | 2021-12-02 | F | Smoke Deficiencies | Have approved installation, maintenance and testing program for fire alarm systems. |
| 2021-08-23 | 2022-02-01 | F | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2021-08-23 | 2021-10-14 | E | Smoke Deficiencies | Properly select, install, inspect, or maintain portable fire extinguishes. |
| 2021-08-23 | 2021-10-14 | E | Smoke Deficiencies | Install corridor and hallway doors that block smoke. |
| 2021-08-23 | 2021-10-14 | F | Services Deficiencies | Have properly installed electrical wiring and gas equipment. |
| 2021-08-23 | 2021-10-14 | E | Services Deficiencies | Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions. |
| 2021-08-23 | 2021-12-02 | D | Services Deficiencies | Have elevators that firefighters can control in the event of a fire. |
| 2021-08-23 | 2021-10-14 | D | Miscellaneous Deficiencies | Provide a written emergency evacuation plan. |
| 2021-08-23 | 2021-12-02 | E | Miscellaneous Deficiencies | To conduct inspection, testing and maintenance of fire doors by qualified individuals. |
| 2021-08-23 | 2021-12-02 | E | Gas, Vacuum, and Electrical Systems Deficiencies | Have generator or other power source capable of supplying service within 10 seconds. |
| 2021-04-08 | 2021-05-04 | B | Emergency Preparedness Deficiencies | Establish staff and initial training requirements. |
| 2021-04-08 | 2021-05-04 | C | Emergency Preparedness Deficiencies | Conduct testing and exercise requirements. |
| 2020-02-18 | 2020-10-13 | E | Construction Deficiencies | Meet other general requirements. |
| 2020-02-18 | 2020-10-13 | D | Construction Deficiencies | Use approved construction type or materials. |
| 2020-02-18 | 2020-10-13 | D | Egress Deficiencies | Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. |
| 2020-02-18 | 2020-10-13 | E | Egress Deficiencies | Have stairways and smokeproof enclosures used as exits that meet safety requirements. |
| 2020-02-18 | 2020-10-13 | D | Egress Deficiencies | Have properly located and lighted "Exit" signs. |
| 2020-02-18 | 2020-10-13 | E | Smoke Deficiencies | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. |
| 2020-02-18 | 2020-10-13 | D | Smoke Deficiencies | Have approved installation, maintenance and testing program for fire alarm systems. |
| 2020-02-18 | 2020-10-13 | E | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2020-02-18 | 2020-10-13 | E | Smoke Deficiencies | Install smoke barrier doors that can resist smoke for at least 20 minutes. |
| 2020-02-18 | 2020-10-13 | D | Services Deficiencies | Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions. |
| 2020-02-18 | 2020-10-13 | C | Miscellaneous Deficiencies | Have simulated fire drills held at unexpected times. |
| 2020-02-18 | 2020-10-13 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Have generator or other power source capable of supplying service within 10 seconds. |
| 2020-02-18 | 2020-10-13 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Meet requirements for the use of electrical equipment. |
Fines
| Fine Date | Fine Amount |
|---|---|
| 2018-07-23 | $141,807 |
| 2019-01-31 | $84,071 |
| 2019-07-25 | $240,188 |
| 2019-09-30 | $37,700 |
| 2020-06-26 | $3,250 |
| 2021-04-08 | $9,750 |
| 2022-05-16 | $3,169 |
| 2022-05-16 | $3,145 |
| 2022-07-14 | $15,593 |
| 2022-07-14 | $23,989 |
| 2022-11-15 | $2,689 |
Denials
| Denial Date | Payment Denial Days |
|---|---|
| 2018-07-23 | 60 |
What is in the Neighborhood
- The closest city is Richmond which is 2.6 miles away and has a population of 220,289 (small city).
- The average income is $63,251, which is average compared to other zip codes.
- Weather
- High Temperature: 85
- Low Temperature: 40
- Average Temperature: 63.2
- Day Breakdown: The area gets 150 days of rain, 8 days of snow and 205 days of sun
- Precipitation: 2.3 inches a year
- The median age is 33.6 years old, low compared to other cities.
- 5.69% of the population are Veterans which is a high percentage of Veterans compared to other cities.
- 7.15% of the population are Foreign-born which is a very low percentage of Foreign-born compared to other cities.
- The population is 2% American Indian and Alaska Native, 2% Asian, 45% Black or African-American, 5% Hispanic or Latino, and 43% White.
- The crime rate is 7.22 per 100 people which is very high compared to other cities.
- Violent Crime: 1.37 incidents per 100 people
- Property Crime: 4.74 incidents per 100 people
- Drug-Related Crime: 0.24 incidents per 100 people
Click the button above to explore the neighborhood
Supermarkets
Save-A-Lot
1.2 miles awaySuper Fresh Supermarket
1.4 miles awayFood Lion
1.8 miles awayTokyo Market
2.2 miles awayCamden's Dogtown Market
2.2 miles awayNone Found
Bus Stations
3711
0.4 miles away2071
1.1 miles away2069
1.1 miles away3633
1.2 miles away3634
1.2 miles awayBanks
Bank of America
0.3 miles awayCitibank ATM
2.2 miles awayWells Fargo
2.3 miles awayAtlantic Union Bank
2.5 miles awaySunTrust
2.6 miles awayHospitals
Hunter Holmes McGuire Veterans Administration Medical Center
1.5 miles awayRetreat Doctors' Hospital
2.3 miles awayChippenham Hospital
2.4 miles awayVCU Medical Center
3.0 miles awayChildren's Hospital of Richmond at VCU Brook Road Campus
3.8 miles awayPharmacies
Walgreens
1.9 miles awayCVS Pharmacy
2.4 miles awayRite Aid
2.7 miles awayLafayette Pharmacy
3.2 miles awayWestwood Pharmacy
4.5 miles awayDentists
Kool Smiles
1.3 miles awayColeman Dental Studio, LLC
2.2 miles awayGeneral Dentistry
2.4 miles awayRichmond Dentistry for Children
2.7 miles awayPediatric Dentistry
2.7 miles awayParks
Forest Hill Park
0.2 miles awayWayside Spring Park
0.3 miles awayJames River Park System Main Area
0.3 miles awayJRPS - Archer Island
0.4 miles awayJRPS Texas Beach Park
0.7 miles awayNone Found
Shopping
Chesterfield Towne Center
7.0 miles awayRegency Square
7.2 miles awayVirginia Center Commons Mall
10.7 miles awayShort Pump Town Center
11.9 miles awayCulture
Dogwood Dell Amphitheater
1.4 miles awayHa' Penny Stage
1.4 miles awayAmphitheater
2.1 miles awayPage Bond Gallery
2.1 miles awayTry-Me Gallery
2.1 miles awayRestaurants
WPA Bakery
0.7 miles awayLaura Lee's
0.7 miles awayCheung Wah Restaurant
1.2 miles awayCatch of the Day
1.3 miles awayDante's Pizzeria
1.4 miles awayGet exact pricing & check availability
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