Entrust Senior Living Of Desoto

Negative Experiences:

• High staff turnover and management issues leading to confusion and lack of accountability.
• Reports of personal items being misplaced, including a cell phone and an acoustic guitar.
• Concerns over the handling of incidents and lack of empathy from the staff, particularly in cases of resident deaths.
• Recommendations to take precautions such as installing video cameras and obtaining renters insurance.
• Complaints about the professionalism of the nursing staff and discrepancies in medication management.
• Overall dissatisfaction with the care provided, with multiple reviewers advising against entrusting loved ones to the facility.

Positive Experiences:

• Some reviewers noted significant improvements under new ownership, including renovations and a more open, welcoming environment.
• Compliments on the cleanliness and maintenance of the facility, as well as the friendly and compassionate nature of the staff.
• Positive remarks about the community's atmosphere, with residents appearing happy and well-cared for.
• Appreciation for the staff's engagement in activities with residents and the overall warm and inviting feel of the community.

Mixed Reviews:

• While some reviews highlight improvements and positive aspects of the community, others express significant concerns about management, staff behavior, and the overall quality of care.
• The facility has received both high praise for its environment and staff and severe criticism for its handling of serious incidents and resident care.