Eno Pointe Assisted Living

Summary of Reviews for Eno Pointe Senior Living:

• Some reviewers describe encounters with unprofessional and rude staff, including instances of staff being abusive towards residents and expressing unhappiness with the work environment.
• Others praise the majority of the staff as nice, polite, and compassionate, highlighting positive experiences with specific staff members who provided exceptional care and support, especially during challenging times like the COVID-19 pandemic.
• There are mixed reviews about the management and administration, with some complaints about reluctance to provide information and perceived rudeness, while others commend the director and staff for their professionalism, caring nature, and efforts to make residents and their families feel loved and welcomed.
• Several reviews highlight the positive impact of specific staff members in the Activity Department, noting their ability to work well with residents and provide reassurance to family members during difficult transitions.
• Many reviewers express gratitude for the high level of care, kindness, and compassion shown to their loved ones, mentioning clean facilities, maintained sanitation ratings, and the feeling of being part of a family.
• Eno Pointe is recommended by a medical social worker and family members of residents for its exceptional care and services, including the convenience of having Doctors Making House Calls and Home Health options.
• Despite some negative experiences, there is a strong sense of appreciation for the staff's efforts to keep residents safe during the pandemic, with several reviewers giving high ratings and expressing their thankfulness.