Encompass Health Valley of The Sun Rehabilitation Hospital

Positive Experiences:

• Patients and visitors praised the facility for its amazing care, highlighting the dedication and coordination among all staff members, from doctors to maintenance staff.
• Many reviews noted the effectiveness of the physical and occupational therapy, with staff pushing patients to improve while ensuring safety.
• The facility was consistently described as clean, with a welcoming and comfortable environment for both patients and visitors.
• The food received positive mentions, adding to the overall pleasant stay.
• Several reviewers expressed gratitude for the significant improvements in their conditions or those of their loved ones, attributing successful recoveries to the high-quality care received.
• A traveling contract worker praised the facility as the best they've worked in, highlighting the wonderful staff and the friendships made.

Negative Experiences:

• One review detailed a distressing experience where a patient's emergency contacts were not notified promptly after a serious health issue, leading to the patient's death, for which the family holds the facility accountable.
• Another review criticized the facility for a perceived lack of action and inadequate care leading to a patient's death from a stroke.
• A complaint was made about a dismissive and unempathetic response from a staff member when seeking guidance for a discharged patient's condition.

Mixed Experiences:

• While most reviews were overwhelmingly positive, praising the staff's friendliness, professionalism, and the quality of care, a few reviews highlighted serious concerns and negative outcomes.
• These negative experiences focused on communication issues, perceived negligence, and dissatisfaction with the handling of critical health situations.

Overall:

The majority of reviews for Encompass Health Valley of the Sun are positive, with patients and their families appreciating the care, cleanliness, and the supportive environment. However, there are significant concerns raised in a few reviews regarding patient safety and communication, which potential patients and their families may want to consider.