Encompass Health Rehabilitation Hospital of Toms River

Positive Reviews:

• Many reviewers praised the facility for its cleanliness, professional and compassionate staff, and the quality of care provided.
• Several families expressed gratitude for the comprehensive rehabilitation services, including physical, occupational, and speech therapy, which significantly helped their loved ones recover.
• The staff, including nurses, therapists, and case managers, were frequently mentioned for going above and beyond in their care and support.
• Some reviewers highlighted the facility's ability to make patients and their families feel like part of a community, noting the kindness and dedication of everyone involved.
• The quality of food and the overall environment of the facility received positive feedback.

Negative Reviews:

• There were complaints about the lack of timely medication administration, with one reviewer mentioning a significant delay.
• Some reviewers expressed concerns about the facility's discharge process, stating that their loved ones were sent home without adequate preparation or equipment, leading to accidents.
• Concerns were raised about the continuity of care, with some patients reportedly not being allowed to continue seeing their preferred doctors from an adjacent hospital.
• A few reviewers advised future patients and their families to be vigilant, ask questions, and advocate for their loved ones due to experiences of miscommunication and perceived neglect.
• One reviewer had a negative first impression due to a discrepancy in visiting hours posted online versus those enforced at the facility.

Mixed Reviews:

• While many reviews were overwhelmingly positive, praising the staff and the care provided, a few highlighted areas for improvement, particularly in communication and discharge planning.
• The facility was recommended by several reviewers for its rehabilitation services, though some cautioned potential clients to stay informed and involved in their loved one's care.