Encompass Health Rehabilitation Hospital of Round Rock

Positive Reviews:

• Many reviewers praised the facility for its exceptional staff, including nurses, therapists, and doctors, who were described as caring, enthusiastic, and professional.
• Several patients reported significant improvements in their health and mobility thanks to the dedicated care and personalized rehabilitation plans provided.
• The facility was commended for its cleanliness and the overall positive atmosphere created by both the staff and the management team.
• Family members appreciated the facility allowing them to stay with their loved ones, highlighting the compassionate approach towards patient care.

Negative Reviews:

• Some reviewers expressed dissatisfaction with the facility's services, including misrepresentation of care capabilities and poor management of patient transfers.
• Concerns were raised about the quality of wound care and the professionalism of some staff members, with reports of misdiagnosis and inadequate treatment.
• Complaints about the food quality were mentioned by a few patients, indicating room for improvement in the catering services.
• A few reviews criticized the facility for a lack of transparency and communication, particularly in handling patient care and involving family members in the care process.

Mixed Reviews:

• While the majority of feedback was positive, highlighting the caring and professional staff, there were notable exceptions where patients and family members experienced issues with certain staff members and administrative processes.
• The facility was both commended for its clean environment and criticized for the quality of its food, suggesting variability in the patient experience.