Encompass Health Rehabilitation Hospital of Erie

Positive Reviews:

• Many reviewers expressed satisfaction with the care their loved ones received, highlighting the professionalism and compassion of the staff, including therapists, nurses, and aides.
• Several reviewers specifically praised the physical and occupational therapy teams for their excellent care and creativity in treatment.
• Some patients noted significant improvements in their conditions thanks to the dedicated rehabilitation efforts.
• The facility was described as clean by multiple reviewers, and one noted the food was excellent.
• A few reviewers were very thankful for the support and care provided, mentioning staff by their roles and expressing gratitude for the positive impact on their recovery.

Negative Reviews:

• Several reviews criticized the facility for poor patient care, particularly for older patients, mentioning neglect in basic needs like nourishment, hydration, and mobility.
• Complaints about the facility being run-down, unclean, and having an outdated appearance were noted.
• Some reviewers had issues with the staff, describing them as unprofessional, unfriendly, and not adequately performing their duties.
• Concerns were raised about the facility's handling of COVID-19 precautions, with reports of staff and visitors not properly wearing masks.
• There were reports of patients developing bedsores and experiencing a lack of timely care and communication from the medical team.

Mixed Reviews:

• While some patients and families had a positive experience, citing the staff's dedication and the effective rehabilitation services, others faced challenges with the quality of care and the facility's environment.
• The effectiveness of the rehabilitation process was praised, but the overall experience was sometimes marred by issues with staff attitude and facility conditions.