Encompass Health Rehabilitation Hospital of Abilene

Positive Reviews:

• Many reviewers praised the staff for being kind, professional, and caring, highlighting the great care their loved ones received.
• Several reviews mentioned the cleanliness of the facility and the quality of the food.
• Some reviewers were pleased with the thorough and helpful therapy sessions, noting improvements in their or their loved ones' conditions.
• A few reviews specifically appreciated the constant supervision and the proactive approach of the staff, including daily rounds by the CEO and other directors.
• One reviewer highlighted the positive difference in care and environment compared to another facility, praising the food, therapists, and overall treatment.

Negative Reviews:

• Several reviews criticized the facility for neglect, mentioning instances where requests for help were ignored or delayed, leading to discomfort and health complications.
• Some reviewers reported serious concerns about patient safety, including improper care leading to hospital readmissions and, in one case, a death shortly after discharge.
• Complaints about unprofessional behavior and insensitivity from the staff were common in negative reviews, with some alleging mistreatment and lack of accountability.
• A few reviews expressed frustration with the administrative aspects of care, such as discharge planning and communication, suggesting a lack of coordination and patient involvement in care decisions.
• One reviewer was particularly upset about being discharged too soon and not being allowed to return after a fall, questioning the facility's treatment policies.

Mixed Reviews:

• While some reviews praised the facility for its cleanliness and staff attentiveness, others found the care to be lacking, with complaints about neglect and unprofessional behavior.
• The quality of therapy received mixed feedback, with some finding it beneficial and others feeling discharged too soon or not receiving adequate follow-up care.